Shipping and Delivery Policy
Ray Motorrad is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Speed post.
How the delivery charge is calculated for multiple units ?
The shipping charge is specified separately for every product. For multiple products ordered the programme adds up the total of all individual shipping charges. Thus, a customer who orders three products is charged the total of all individual delivery charges associated with each product. Thus the delivery fee is calculated separately when a customer orders different products.
Our prices are all inclusive. All taxes are included with the list prices except Octroi, if applicable in your region. There will be an Extra Octroi charges for shipment to Maharashtra Region.
How long does it take for an order to arrive ?
Orders are dispatched within 3 working days of payment receipt and if the goods are in stock. Most orders are delivered within 7 to 8 working days depending on location and this timeline does not apply to J & K, West Bengal and North-Eastern states as most couriers are prone to delay. Customers from these locations, please bear with us as it is beyond our control.
Ray Motorrad, is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within three working days from the date of the order and payment.
Any delivery timeline, if advised by our staff over phone/email/etc, is only approximate and not final.
Shipping mode will vary depending on the product weight and delivery location.
Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
Ray Motorrad is in no way responsible for any damage to the order while in transit to the buyer.